Historically, usability testing has been a critical part of the software development process. Allowing users to "test drive" a new software system led to valuable redesign of user interfaces to address usability issues. This has been a human-intensive process requiring designers to be present at each usability test to observe participants interaction with the computer system.
Now, there is a software system to monitor usability and report statistics. Check out Morae by Tech Smith. Morae is software for usability testing and user experience research that helps you identify site and application design problems and share them with stakeholders. With the insight Morae provides, you can make critical design changes that will improve sales and conversion rates, boost Web site traffic, and increase customer satisfaction. Improve application and Web site usability today!
http://www.techsmith.com/morae.asp
